Q & A

  1. What level of assistance do you offer?
    • Typically our staff/client ratio will be 1:4.
    • All needs and abilities will be supported.
  2. How many people will share a room?
    • There will be one person for each bed in the room.
    • Men and women travelers will not share a room unless approved by each traveler’s guardian/legal representative prior to the trip.
  3. How are medications distributed?
    • We utilize a medication administration record that informs staff when medications need to be given.
    • We will have a nurse on call 24 hours a day.
    • Medications will be given at the same time they are normally given in each traveler’s home time zone. We will compensate for time zone changes.
    • Only people certified in medication administration will be allowed to distribute medications.
  4. Is there a number for me to call to check on my loved one while they are on the trip?
    • Yes, after the registration forms and payment are received, we will send out a pre-trip information packet including phone numbers for contacting the Hammer Travel staff.
  5. What type of transportation is used?
    • The traveler’s family or caregiver will provide transportation to and from the airport or initial starting point of the trip.
    • All driving trips will leave from Hammer Travel, LLC
      • 1909 E. Wayzata Blvd., Wayzata, MN 55391
    • With some exception, we will use rental cars and vans for transportation at each destination. We may use shuttle buses, cruise ships, taxicabs and pontoon boats for various activities on the trip. When this is the case, it will be clearly stated in your registration material.
  6. What does a typical day on a trip look like?
    • Activities are planned so that travelers won’t feel rushed. Downtime is scheduled throughout the day so individuals can move at their own pace.
    • On our “free” day, we will break into smaller groups and participate in activities chosen by each group.
    • Our Traveler Information Form helps us to learn more about each person. This allows us to personalize the trip based on his/her preferences. Activities may be scheduled to maintain routine bed/wake/meal times.
    • Detailed trip itineraries will be sent out to each person registered for the trip.
  7. Do you have a plan in place in case of an emergency?
    • Yes, we have emergency plans in place for travelers should they become sick, experience travel delays, or in the unlikely event of a natural disaster.
    • The best way to deal with an emergency is to prevent one in the first place. We do this by having well-trained travel team members.
    • Travel team members receive thorough training in CPR, First Aid, and several other emergency skills.
    • We also have 24-hour on-call administrators and nurses to help if any emergency arises.
  8. Can I go on a trip if I need to use a wheelchair?
    • Yes, we will make necessary accommodations for everyone by using wheelchair accessible vehicles and hotel rooms, providing staff trained in proper lifting and transfer techniques and planning activities based on accessibility.
    • If you need special accommodations, we will work with you to make sure you feel safe and supported on the trip.
    • We have a predetermined number of spaces for wheelchairs on each trip. If we cannot accommodate a traveler because of these limitations, that person will have priority booking on the next trip of their choosing.